Welcome to Behind the Patio

Outdoor Furniture Plus has been doing business since 2004 from its headquarters in Knoxville, Tennessee. And since that time, we have collected over 2,100 verified customer reviews from Google, Shopper Approved, and Trustpilot, three leading 3rd party review platforms, with an average store rating of 4.85.  Outdoorfurnitureplus.com has also received the coveted Google Top Quality Store designation.

We also share dozens of customer testimonials on the website sent in by satisfied customers from around the country.

Is Outdoor Furniture Plus Legit? We'd Like to Introduce Ourselves.

If you've found yourself here because you're wondering whether Outdoor Furniture Plus is a company you can trust, we'd like to start by saying...That's a good and valid question to ask.

Buying outdoor furniture online isn't like ordering a book or a new shirt. You're investing in something that will become part of your home for years to come. It's possibly even a purchase that you will pass along to the next generation. Whether you're furnishing a front porch, creating a backyard retreat, or designing an outdoor kitchen, you're making a decision that deserves careful thought.

Before you spend thousands of dollars online, you deserve to know who's on the other end of the order.

So we'd like to introduce ourselves.

We Didn't Start in Outdoor Furniture

Outdoor Furniture Plus didn't begin with patio furniture. It began with relationships.

Long before our first outdoor dining set was ever sold, our owner, Holly, spent years working as a factory representative in the home décor and accessories industry. Her days were spent visiting retailers, learning products inside and out, solving problems, and building relationships that have lasted to this day.

That experience shaped the way we still do business today.

When Holly started her family, life on the road no longer made sense. Looking for a way to continue serving customers while spending more time at home, she launched an online business in 2004 based around lighting.

It may sound like an unusual beginning, but that business taught her something we as a company think is still true:

Even online, people want to buy from someone they trust.

As the years passed and the lighting industry changed, a new opportunity emerged. In 2011, her family purchased a group of websites focused on outdoor furniture, gardening accessories, and pet products. Over time, one thing became obvious.

Outdoor living wasn't just another product category.

It just feels like home.

Our Customer Commitment 

At Outdoor Furniture Plus, we believe buying outdoor furniture should feel as comfortable as enjoying it. We're here to share what we've learned from years of working with premium outdoor furniture brands, helping thousands of customers across the country for over 3 decades, and creating outdoor spaces of our own.

We Don't Just Process Orders

One of the questions we're often asked is what makes Outdoor Furniture Plus different. The answer is surprisingly simple. We don't believe our job is to process orders.

We believe our job is to help people make good decisions.

Buying outdoor furniture online can be challenging.

Will six chairs really fit around that table?

Should you choose swivel dining chairs or stationary?

Will that Weatherwood finish look more gray or more brown in your backyard?

Is marine-grade hardware essential for where I live?

Those aren't questions a shopping cart can answer.

That's where we come in.

Every member of our team spends time learning the products we represent. We attend the Casual Market in Atlanta each year to meet with manufacturers, see new collections firsthand and deepen our product knowledge. We personally own furniture from several of the brands we sell, giving us firsthand experience with the materials and long-term performance we can pass along to our customers.

If we don't know the answer to a question, we don't guess.

We find the answer and get back to you.

After an Order is Placed, We Sometimes Pick Up the Phone

Here's something that surprises many customers. Every order we receive is reviewed by a real person. Not because software can't process it. Because people notice things software often doesn't.

Maybe you've accidentally selected two different fabric groups that weren't intended to coordinate.

Maybe you've ordered replacement slings for a frame that needs additional measurements.

Maybe you've combined multiple frame or poly colors in a way that doesn't seem intentional.

When an order doesn't pass what we jokingly call the "sniff test," we'll often give you a call or send a quick email for clarification.

Not because there's a problem.

Because we'd rather spend a few minutes reaching out to you with a question than have you spend years wishing someone had.

Does every order need a phone call? Of course not.

But when we think a conversation could help prevent disappointment, we'll always choose the conversation.

We're Here Long After Delivery Day

No company can honestly promise that every order will be perfect.

Furniture is handcrafted. Freight carriers have trucks that are driven by humans. Manufacturers occasionally make mistakes.

What matters most isn't whether problems ever happen.

It's how they're handled when they do.

If something arrives damaged, if a replacement part is needed, or if you have an assembly question are here to help you solve your problem. We'll work with the manufacturer, help coordinate replacement parts whenever possible, answer your questions, and stay involved until the issue is resolved.

For us, customer service doesn't end when the truck pulls away.

In many ways, that's when it begins.

What You'll Find on Our Website

If you've spent any time browsing our website, you may notice that many of our product pages include more than the basics.

Whenever possible, we add assembly instructions, assembly videos, line drawings, detailed dimensions, buying tips, finish information, and answers to questions we've heard from our customers over the years.

Why?

Because we know buying online requires confidence. Confidence not only in us but in the products you want for your home.

The more information you have, the better decision you'll be able to make.

Our goal has never been to simply download or upload products from a feed that the manufacturers provide.

Our goal is to help you understand the items you are considering.

Our Customers Tell the Story Better Than We Can

We're incredibly grateful for the hundreds of customers who have taken the time to share their experiences with Outdoor Furniture Plus through independent review platforms.

Again and again, we see many of the same themes:

• "Easy to order, great product menu. Easy to assembly and clear instructions. Beautiful product, I would highly recommemd." - Review from Shopper Approved

• "John was a great help. He answered all our questions promptly. Made the special order process simple seamless."

• "Concerns were addressed very quickly, and all was taken care of"

• "Fantastic company and products. I purchased a log swing and it came quickly and in perfect condition. Customer service was great and they even shipped for free. I will definitely be purchasing from them in the future. A company that cares about its customers is rare but these guys do."

• "Sales rep reached out to ask if I had any questions......." - Review from Trustpilot

Those reviews mean a great deal to us because they reflect the kind of business we've always hoped to build.

Welcome to Behind the Patio

If this is your first visit to Outdoor Furniture Plus, welcome.

This article is the first in a new series we're calling Behind the Patio.

This is where we share stories behind our company, introducing the people who answer your phone calls and emails, explaining how orders move from manufacturers to your home, answering the questions we hear every day and helping you become a more confident outdoor furniture shopper.

We believe that when you know the people behind a business, it's easier to trust the business itself.

Thank you for taking the time to get to know us.

We hope you'll stick around.

There's a lot more to the story.

And we can't wait to share it with you.

At Outdoor Furniture Plus, we don't just help you buy outdoor furniture. Our goal is to help you make confident decisions on pieces that you will love and enjoy for years to come.

Have a question about outdoor furniture? We'd love to help. Give us a call at 877-595-8543, send us an email at help@OutdoorFurniturePlus.com, or contact us through our website. Real people answer the phone Monday through Friday from 8:00 a.m. to 4:30 p.m. Eastern.

About the Author

Holly Eddins | Owner of Outdoor Furniture Plus

Holly Eddins has spent her career helping customers and businesses find quality products they can trust. Her journey in the home industry began as a home décor and accessories factory representative, where she developed a passion for understanding products, building relationships, and providing knowledgeable support.

In 2004, Holly founded her first online business bringing her years of industry experience into the emerging world of e-commerce. That experience reinforced something she still believes today: even when customers shop online, they want to know there are real people behind the business who care about helping them make the right decision.

In 2011, Holly and her family expanded into outdoor living by acquiring a group of websites focused on outdoor furniture, garden accessories, and related products. Over time, Outdoor Furniture Plus became the focus as her experience and passion naturally aligned with helping customers create comfortable, beautiful outdoor spaces.

Today, Holly leads the Outdoor Furniture Plus team while remaining personally involved in customer conversations, product research, website development, marketing, and the ongoing relationships with the manufacturers the company represents.

Her approach is simple: provide customers with the information they need to make confident decisions. From detailed product specifications and assembly resources to buying guides and firsthand product knowledge, Holly believes that a well-informed customer is a happy customer.

When she isn't helping customers create outdoor spaces across the country, Holly enjoys spending time outdoors and continuing to learn from the very products and brands that Outdoor Furniture Plus proudly represents.

Note:  Above image courtesy of the University of Tennessee at Knoxville when Eddins Marketing Group, LLC (Outdoor Furniture Plus' parent company) was awarded a Rocky Top Business award as the third fastest growing alumni led company in 2023.