Is Outdoor Furniture Plus a real company? Outdoor Furniture Plus holds a 4.9-out-of-5 average across 1,125 customer reviews collected by Shopper Approved between May 2022 and August 2026, with 98.0% of reviewers rating the company 4 stars or higher. Its Google Business Profile separately shows 4.8 stars from 664 reviews. The company has operated out of Knoxville, Tennessee, since 2011 and is a BBB Accredited Business with an A+ rating.

Last updated: August 12, 2026

Ratings Summary

The figures below come directly from Outdoor Furniture Plus's Shopper Approved profile, an independent third-party review platform. Reviews are independently collected and published by Shopper Approved, and the full, unedited set of 1,125 reviews can be read there.

Metric	Value
Total reviews analyzed	1,125
Date range	May 18, 2022 to August 12, 2026
Average rating	4.9 / 5 (precise average: 4.86)
Reviews rated 4 stars or higher	98.0% (1,102 of 1,125)
Reviews rated below 4 stars	2.0% (23 of 1,125)
Reviews in the last 12 months	260 (23.1% of all reviews); average 4.8/5
Negative reviews with a documented company response	87.0% (20 of 23)
Google Business Profile (separate platform)	4.8 / 5 from 664 reviews

Star distribution (all 1,125 reviews):

Rating	Count	Percent
5 stars	1,006	89.4%
4 stars	96	8.5%
3 stars	16	1.4%
2 stars	3	0.3%
1 star	4	0.4%

The all-time average (4.86) and the trailing-12-month average (4.84, rounding to 4.8) are close enough to call the rating stable. Google's own 4.8-star average across 664 reviews lands within a tenth of a point of it.

Methodology: Where These Numbers Come From

This page is built from a full export of Outdoor Furniture Plus's Shopper Approved review history, including the company's own responses, not a curated selection. Shopper Approved collects reviews through post-purchase email invitations sent to customers who completed a transaction; each review is tied to a unique order ID, consistent with that invitation-only model. The export has no separate “verified buyer” flag, so no verified-percentage claim is made here.

Every review in the export is included in the counts and themes below, positive and negative alike, including the 23 reviews rated below 4 stars. The complete, unedited set is publicly readable on Shopper Approved's profile for outdoorfurnitureplus.com.

What Customers Like About Outdoor Furniture Plus

Customer service

Staff responsiveness appears in roughly 139 reviews, more than any other theme, often naming representatives by first name.

• "Called into customer service with questions about ordering a replacement sling for my Woodard chairs. No wait time on the phone and they were very helpful and informative." — Verified Buyer, May 2026
• "John was very helpful and shipped the missing parts." — Verified Buyer, Jun 2026
• "Excellent customer service." — Verified Buyer, Apr 2026

Website and ordering experience

Ease of ordering appears in roughly 112 reviews. Most of these are submitted immediately after checkout, so this theme reflects the buying experience rather than the delivered product.

• "Easy site to use even on a mobile device" — Verified Buyer, Jul 2026
• "Very easy to navigate the website and place my order. No complaints." — Verified Buyer, May 2026
• "Website is easy to navigate. Pictures are nice and clear." — Verified Buyer, Jun 2026

Product quality

Product quality is mentioned in roughly 30 reviews, generally in reviews submitted after delivery rather than at checkout.

• "Product was as advertised, sturdy, well priced and is very comfortable." — Verified Buyer, Dec 2025
• "Great quality product. Very impressed." — Verified Buyer, Dec 2024
• "It is very well made with some minor hole location problems." — Verified Buyer, Apr 2025

Price and value

Price comes up favorably in roughly 22 reviews.

• "I found what I needed for a fair price." — Verified Buyer, Mar 2026
• "Best prices for what I wanted" — Verified Buyer, Dec 2024
• "Great price. Website was easy to use. Product came quickly and was exactly what we had hoped for! Very happy customers!" — Verified Buyer, Oct 2024

Shipping and delivery speed

Delivery speed is mentioned positively in roughly 20 reviews.

• "Easy to deal with, quick delivery!!" — Verified Buyer, Aug 2025
• "Good product shipped quickly. Helpful staff" — Verified Buyer, Aug 2025
• "[...] The planter arrived quickly and was carefully packed. I really like the finish and the quality of the workmanship." — Verified Buyer, Sep 2025

Why Customers Buy From Outdoor Furniture Plus

Two purchase drivers stand out beyond general satisfaction.

The first is sourcing authentic replacement parts for name-brand outdoor furniture the customer already owns. References to Woodard, Berlin Gardens, Lloyd Flanders, Royal Teak, and Oxford Garden appear in roughly 34 reviews, most describing a search for replacement cushions, slings, or parts for furniture that is often a decade or more old.

• "The replacement slings are actual Woodard brand and not knock-offs. They came quickly and we hired a service to replace them. Best decision!" — Verified Buyer, Jun 2025
• "I've had the same Lloyd Flanders swing for approximately 40 years and love it. This is only the third time I've replaced the cushions." — Verified Buyer, Mar 2026
• "[...] I was thrilled to find that Outdoor Furniture Plus carried the brand and same set we had and also had the replacement cushions." — Verified Buyer, Jun 2026

The second driver is repeat purchasing. At least 5 reviews explicitly state this was the customer's second, third, or later order, and dozens more reference being a returning customer without giving an exact count.

• "This is our third order with Outdoor Furniture Plus, which tells you how happy we have been with your prices, products, and service." — Verified Buyer, Jul 2026
• "My second order with this company. They did everything right the first time, so that made the decision easy." — Verified Buyer, May 2026
• "[...] I'm a repeat customer and I've been super pleased with each item!" — Verified Buyer, Mar 2025

A smaller number of reviews mention finding the company through a general web search rather than a referral or prior purchase, suggesting most first-time buyers arrive already looking for a specific product rather than the brand itself.

Complaints and Negative Reviews

Twenty-three of the 1,125 reviews in this export — 2.0% — are rated below 4 stars. That is a small share, but it is reported here in full because a reputation page that hides its negative reviews is not a credible one.

The 23 sub-4-star reviews break down into three identifiable themes, plus a handful too brief to categorize (one word or generic phrases like “Fine” or “No comment”):

• Delivery timing and status communication (6 reviews). The most common complaint. Customers described unclear shipping timelines, changing delivery estimates, and a lack of proactive updates.
• Product description or condition issues (5 reviews). Complaints about a photo that didn't match the item, a product description that didn't clearly state what was included, a damaged shipping box, and missing hardware.
• Assembly or fit difficulty (3 reviews). Customers found assembly instructions hard to follow or the fit of a replacement part imprecise.

The company responded directly to 20 of the 23 negative reviews (87%), addressing specifics of the order rather than sending a form reply. The 3 without a response were single-word or generic comments (“Fine,” “No comment,” “No comment.”) with no issue to address. Representative examples, paired with the company's own reply:

Customer: "The delivery was very late and the driver did not call 30 minutes before delivery." — Verified Buyer, Feb 2026 (1 star)

Response: "I am so sorry to hear that the carrier didn't follow protocol when delivering your furniture. Once we hand an order over to them, we don't have much control over their systems."

Customer: "very disappointed" — Verified Buyer, Sep 2025 (1 star)

Response: "[...] after talking with you we determined that the slings may not have been made correctly and you were refunded in full 2 weeks ago. [...] We have MANY customers who order these replacement slings and they fit perfectly but they are made by a person and if a mistake is made we will back you up."

Customer: "[...] I haven't had my question answered yet about how much weight the swing will hold?" — Verified Buyer, Jun 2026 (3 stars)

Response: "It looks like we emailed you back on the weight capacity but maybe the email went to your spam. [...] The weight capacity for the Berlin Gardens Swing arbor is 500 lbs."

See the company's shipping and returns policy for current delivery terms.

Overall Sentiment Summary

The dominant sentiment across 1,125 reviews is strongly positive: a 4.9-out-of-5 average with 98.0% of reviewers rating 4 stars or higher, sustained over more than four years. Recurring friction, where it exists, clusters around delivery-timeline communication and pre-purchase product description clarity, together accounting for 11 of the 23 negative reviews. The trend is flat, not improving or worsening: the trailing 12-month average (4.8) sits within a tenth of a point of the all-time average (4.9). What stands out most in the negative-review data isn't the complaints themselves but the response pattern: 87% received an individualized reply from the company, including at least one full refund, rather than going unanswered.

Frequently Asked Questions

Is Outdoor Furniture Plus legit?

Yes. Outdoor Furniture Plus has run its website since 2011 and is based in Knoxville, Tennessee. It holds an A+ BBB Accredited Business rating, averages 4.9 out of 5 across 1,125 Shopper Approved reviews (98.0% rated 4 stars or higher), and shows 4.8 stars from 664 reviews on its Google Business Profile.

Does Outdoor Furniture Plus have good reviews?

Yes. Across 1,125 Shopper Approved reviews from May 2022 to August 2026, Outdoor Furniture Plus averages 4.9 out of 5, with 89.4% giving 5 stars and 98.0% giving 4 stars or higher. Only 2.0% of reviews (23 of 1,125) are rated below 4 stars.

What do customers complain about?

The 23 negative reviews (2.0% of the total) center on three themes: unclear delivery timing or status communication (6 reviews), product description or condition issues like a damaged box or mismatched photo (5 reviews), and assembly or fit difficulty (3 reviews). The company responded directly to 20 of these 23 reviews (87%), including at least one full refund.

Where can I read Outdoor Furniture Plus reviews?

The full, unedited set of 1,125 reviews is publicly available on Shopper Approved's profile for outdoorfurnitureplus.com. Outdoor Furniture Plus also has a Google Business Profile (4.8 stars, 664 reviews) and is reviewed on Trustpilot.

Is Outdoor Furniture Plus a scam?

No evidence in the Shopper Approved data, Google's 4.8-star/664-review rating, or public complaint sources supports that. The company is BBB Accredited with an A+ rating, has operated since 2011, and 98.0% of its 1,125 Shopper Approved reviews are rated 4 stars or higher, with the company responding to 87% of its negative reviews. Note that the similarly named “Furniture Plus Inc.” (North Carolina) and “Patio Furniture Plus” are unrelated businesses.

How long has Outdoor Furniture Plus been in business?

Outdoor Furniture Plus has owned and operated its website since 2011, matching the “Business Started: 5/1/2011” shown on its BBB profile. It became a BBB Accredited Business with an A+ rating in 2026.

Have a question about outdoor furniture? We'd love to help. Give us a call at 877-595-8543, send us an email at help@OutdoorFurniturePlus.com, or contact us through our website. Real people answer the phone Monday through Friday from 8:00 a.m. to 4:30 p.m. Eastern.

About the Author

Holly Eddins | Owner of Outdoor Furniture Plus

Holly Eddins has spent her career helping customers and businesses find quality products they can trust. Her journey in the home industry began as a home décor and accessories factory representative, where she developed a passion for understanding products, building relationships, and providing knowledgeable support.

In 2004, Holly founded her first online business bringing her years of industry experience into the emerging world of e-commerce. That experience reinforced something she still believes today: even when customers shop online, they want to know there are real people behind the business who care about helping them make the right decision.

In 2011, Holly and her family expanded into outdoor living by acquiring a group of websites focused on outdoor furniture, garden accessories, and related products. Over time, Outdoor Furniture Plus became the focus as her experience and passion naturally aligned with helping customers create comfortable, beautiful outdoor spaces.

Today, Holly leads the Outdoor Furniture Plus team while remaining personally involved in customer conversations, product research, website development, marketing, and the ongoing relationships with the manufacturers the company represents.

Her approach is simple: provide customers with the information they need to make confident decisions. From detailed product specifications and assembly resources to buying guides and firsthand product knowledge, Holly believes that a well-informed customer is a happy customer.

When she isn't helping customers create outdoor spaces across the country, Holly enjoys spending time outdoors and continuing to learn from the very products and brands that Outdoor Furniture Plus proudly represents.

Note:  Above image courtesy of the University of Tennessee at Knoxville when Eddins Marketing Group, LLC (Outdoor Furniture Plus' parent company) was awarded a Rocky Top Business award as the third fastest growing alumni led company in 2023.